How to Check SEWA Bill in Sharjah?

Lily Olivia
January 18, 2025

The main utility provider in Sharjah is SEWA. It stands for Sharjah Electricity, Water, and Gas services. With online services, SEWA offers one-stop convenience for the fast and simple processes for a variety of services. It includes connections, disconnections and bill payments.

This is a guide that answers the most asked questions about SEWA services in Sharjah to make your move-in easier.

SEWA Key Facts: The Go-To for Service Activation, Disconnection, and Charges

How to Activate my SEWA Account?

For creating a SEWA account, you have two different methods:

Online: Head to the SEWA portal and fill out the application for moving in.

In-Person: Visit a SEWA office and meet a representative.

Please ensure you’ve got the following documents:

Emirates ID
Tenancy agreement or title deed (depends on the property)
Email address and mobile number (for registration online)
Trade license (for commercial or industrial properties)

When SEWA starts processes your application, you will get a message in your email (when registered online). Thus, presenting that your account has been activated.

How Do I Terminate My SEWA Connection in Sharjah (Move Out)?

Even renters and landlords can request a disconnection of SEWA services without much effort. Give your disconnection application at the SEWA department or through the e-service portal.

The charges for disconnecting the services:

The regular disconnection is totally free of charge. But urgent termination requests will result in a cost of AED 200. AED 100 for disconnection and AED 100 as an urgent refund fee for deposits not exceeding AED 10,000.

How to Reach SEWA?

Direction: SEWA Head Office, Al Khan Area, Sharjah

Office Days: Monday to Thursday, 7:30 am to 3:30 pm (Head Office)

Website: www.sewa.gov.ae

Contact Number: +971-60-056-6665

Emergency Call Center: 991

Registration for SEWA E-Service

You can register in two simple ways:

Online: Visit the SEWA website.

Mobile App: Download the SEWA Smart Application from Google Play or the Apple Store.

How to Check Your SEWA Bill

Customers can conveniently check their SEWA bills using:

The official SEWA website
SEWA Mobile Application
Call Centre
Bank channels and exchange centers
Customer Happiness Centers

How to Pay Your SEWA Bill Online

You have a number of options for paying your SEWA bill quickly and easily online:

SEWA e-Pay Services: Available through the SEWA website.

SEWA Mobile Application: Download and use the app for bill payments.

Etisalat Mobile App: An additional platform to pay your SEWA bill.

Fees for Credit Card Payments:

1.25% for payments made via the SEWA e-services portal and app
1.24% for payments at SEWA happiness centers or exchange centers
1.75% for payments using SEWA payment machines located across Sharjah

You can also pay using conventional methods, such as:

SEWA Customer Care Centres
Banks
Exchange Centres

How to Check Your SEWA Bill in Sharjah

Here are different ways to check your SEWA bill. Along with associated costs, processing times, and important details:

Method	Cost (AED)	Processing Time	Details
SEWA Online Portal	Free	Instant (1-2 minutes)	Accessible via the SEWA website; requires an internet connection.
SEWA Mobile App	Free	Instant (1-2 minutes)	Available on Android and iOS; requires an internet connection.
SMS Inquiry	Standard SMS Charges	1-3 minutes	Charges depend on your mobile provider’s rates; send SMS to 7011 with your SEWA account number.
SEWA Customer Care	Free	5-10 minutes (queue-dependent)	Toll-free number (991) within Sharjah; assistance for bill inquiries and payments.
SEWA Kiosks	Free	Instant (1-2 minutes)	Self-service kiosks located across Sharjah; no service fees for checking bills.

Detailed Guide on Checking Your SEWA Bill

Using the SEWA Online Portal

Visit the Website: Go to the official SEWA website.

Select e-Services: Navigate to “Services” and choose “e-Services.”

Enter Account Information: Provide your account number or customer number This can be found on previous bills.

Check Bill: The system will display your outstanding bill, along with details. Such as the due date, billing period, and total amount payable.

Using the SEWA Mobile App

Download the App: Get the SEWA mobile app from the Google Play Store or Apple App Store.

Log In: Use your SEWA account credentials to log in.

Select “My Bills”: Navigate to the “My Bills” section.

Enter Account Information: Input your account or customer number to view your bill.

Check and Pay: The app will display your current bill. You can also pay using credit or debit cards directly through the app.

Checking Your SEWA Bill via SMS

Compose an SMS: Type your SEWA account number in a new message.

Send to 7011: This is the SEWA-designated number for bill inquiries.

Receive Bill Details: Within a few minutes, you will receive a text message with your current bill amount and due date.

SEWA Customer Care Centres in Sharjah

You can also check your SEWA bill or get assistance by visiting a SEWA Customer Care Centre. Below are the main locations and contact details:

Emirate	Location	Phone	Instructions
Sharjah	SEWA Head Office, Al Khan	991	Dial 991 for bill inquiries and support.
Sharjah	SEWA Al Qasimia Branch	+971 6 528 8888	Visit for bill inquiries and payments.
Sharjah	SEWA Industrial Area 4	+971 6 502 3333	Assistance with bill checks and account issues.
Sharjah	SEWA Al Majaz Branch	+971 6 528 6666	Inquire about services and make payments.
Sharjah	SEWA Al Nahda Service Center	+971 6 538 1111	Offers customer service and billing support.
Sharjah	SEWA Al Rolla Branch	+971 6 553 8888	Handles account and payment-related inquiries.
Sharjah	SEWA Muwailih Commercial	+971 6 535 9999	Provides assistance with service interruptions and other inquiries.

Steps to Check Your Bill via SEWA Customer Care

Find the Nearest Center: Locate the closest SEWA Customer Care Centre.

Call Customer Service: Dial 991 from your mobile phone.

Provide Account Details: Follow the representative’s instructions and provide your SEWA account or customer number.

Get Bill Information: The representative will inform you about your current bill and usage history. It also deals with available payment options.

Operating Hours

Monday to Thursday: 7:30 am to 8:30 pm

Sunday Hours: The Follow-Up Department (Customer Services) in Al Halwan, Budaniq. The Industrial Area Customer Care Centre operates from 8:00 am to 1:00 pm on Sundays.

Conclusion

This guide on SEWA provides essential information for a seamless move to Sharjah, UAE. If you’ve secured a rental property, consider learning about your tenant rights and responsibilities in Sharjah. If you’re based in Dubai, reach out to DEWA for your utility needs, including connections and disconnections.

FAQs Related to Blog

Are there any fees for paying my SEWA bill with a credit card?

Yes, a processing fee of 1.25% applies when paying through the SEWA e-services portal and app.

How can I disconnect my SEWA service?

To disconnect your service, submit a request via the e-portal or at a SEWA office with your account details and necessary documents.

What are the unit charges for electricity under SEWA?

Electricity charges are 20 fils per unit for usage up to 2,000 kWh, increasing with higher usage levels.

Can I get a gas connection through SEWA?

Yes, you can request a new gas connection through the SEWA e-portal by entering your Emirates ID and account number.

Lily Olivia

I am a seasoned SEO and digital marketing strategist known for accelerating website traffic growth and driving revenue for SaaS and eCommerce businesses. With expertise in SEO training and execution, I have empowered over 100+ companies by providing tailored SEO solutions that deliver sustainable results. My leadership focuses on strategic content development, optimizing search rankings, and enhancing user engagement to achieve measurable business growth.

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