Frequently Asked Questions
How do I find the best car rental deals?
By using Moosa Rent a Car, you can easily find the best car rental deals. Browse through our offers, use the filtering options to narrow down your search, and compare prices to find the most competitive rates.
Can I rent a car without a credit card?
No, it is advisable to pay through credit or debit card. In any case of issue, context our customer care service.
What documents do I need to rent a car?
Generally, you will need a valid driving license, passport or Emirates ID, and a credit card for the security deposit.
Is insurance included in the rental price?
Yes, car rentals include basic insurance coverage.
What should I do in case of an accident or breakdown?
In the event of an accident or breakdown, immediately inform the rental company and follow their instructions.
Can I modify or cancel my reservation?
Yes, you can modify or cancel your reservation within 24 hours for no cancellation charges. In any other situation, contact customer care service.
What happens if I return the car late?
Late returns may result in additional charges. Rental companies typically have a grace period, after which they may charge an hourly or daily rate for the extra time.
Can I rent a car and have someone else drive it?
Yes, but it is better to inform the company and make sure he’s a professional driver with a driving license.
What should I do if I have a complaint or issue with the rental experience?
If you have a complaint or issue during your rental experience, contact the rental company directly to address the matter. If necessary, you can also share your feedback with us at Moosa Rent a Car.
How do I extend my rental period?
If you wish to extend your rental period, contact the rental company as soon as possible to inquire about availability and discuss the extension.