Cancellation and Refund Policy

Cancellation policy

• All the customers can cancel their rental reservation and receive full funds if the cancellation is made at least 48 hours before the scheduled pick-up time.
• If the cancellation is made within 48 hours of pick-up, one day rental costs will be charged.
• For no shows at the time of pick-up, the full rental amount will be charged by the company.

Refund policy

• Refund will be processed within 7 working days of receiving a cancellation request,
• The refund will be credit to your original payment method that was used during the reservation process.
• Additional charges such as extra services, fuel or GPS Navigation are non-refundable.

Modification policy

• Reservation modification such as rental duration or pick-up and drop of location is made at no extra cost if requested at least 24 hours before the pickup schedule.
• Modifications within 24 hours are subjected to availability and results in additional charges.

Security deposit

• A security deposit is pre-authorized on the customers credit card
• It is detected to cover the potential damages and extra charges
• The deposit will be released within 25 days after the vehicle is return to its original condition
• Customers are encouraged to review the full terms and conditions provided by Moosa Rent a Car before the booking process.
• Non- compliance will leads to additional penalties
• We’ve complete right to update or change these policies without prior notice. By proceeding with a reservation it’s important to agree with the terms outlined in the cancellation, refund and modification policies.