At Rent a Car, our car return timings are Saturday to Thursday 9:00 AM to 8:00 PM.
The renter is not allowed to rent more than one car at the same time. If the hirer has an existing active rental, Rent a Car has the right to refuse the new booking.
Provide the following original documents while renting a car from Moosa. All the documents must be under the hirer’s name.
Visitors from the following countries can drive without an international driving license permit:
Rent a Car offers two options:
Types of short-term rentals are based on duration:
| Duration | Type |
|---|---|
| 1-6 Days | Daily |
| 7-21 Days | Weekly |
| 22 Days or more | Monthly |
The renter can reserve the booking via the following options:
The hirer has to present the corresponding paper at the rental counter, if the booking was made through the official website.
The hirer can modify the rental booking if it is done at least 24 hours before the pickup. It will be charged with the corresponding fees.
The total payable amount is recalculated; the rates have changed between dates and original booking. In this case, the later prices will be applied.
| Modification is Allowed For | Modification is Not Allowed For |
|---|---|
| Primary hirer’s name | Credit card details |
| Vehicle group | |
| Pick-up/Drop-off location | |
| Pick-up/Drop-off date and/or time |
If the client needs to change the credit card details or other information, there’s a need to cancel the existing booking and make a new one.
| Prepaid Booking Modification Type | Fee |
|---|---|
| Hirer modifies booking 24 hours (or more) prior to pick-up date and time | NIL |
| Hirer modifies booking less than 24 hours prior to pick-up date and time | AED 52.50 |
The hirer can cancel their prepaid booking online. Refunds will be applicable to the credit card used on the original prepaid booking within 30 days.
Late Arrival: If any client makes a prepaid booking but fails to arrive at the pick-up location within 2 hours, the vehicles will be provided subject to availability. The pickup and drop-off timings of the vehicle change.
Rental Extension: For rentals booked through the official website, the rental will be renewed by creating a new booking matching their current day, time, and location. The website rates at the time of booking will be applied on the rental extension. If the client fails to do so, you can request a rental extension. Local rates and policies will be applied.
Early Return: There will be no refund for unused car rental days when it started. Fixed monthly rate will be applied between 22 to 30 days only and the car returned will automatically cancel the monthly plan. Daily or weekly charges will be applied.
Late Return: Only one hour of grace period for late return is allowed, otherwise rental charges will be applied.
If the hired person can purchase the PAI (Personal Accident Insurance) for added security. It provides compensation in unfortunate events, involving the vehicle that resulted in physical injury or death of the occupant. Personal accident insurance does not cover hospitalization.
You can purchase additional vehicle insurance to reduce the financial liability for damage to Moosa vehicles. It includes Super Collision Damage Waiver (SCDW).
In case of an accident involving the rental vehicle that results in damage, the insurance is based on the result of the police report as well as type of additional vehicle insurance.
Remember that:
You’re prohibited to use the car under the below conditions:
The vehicle insurance does not cover accidents and damage resulting from any of the above scenarios.
Limited kilometers are applied on daily and weekly rentals. All monthly rentals are subject to kilometer limits with extra charges.
At Rent a Car, we have complete right to update or change these policies without prior notice. By proceeding with a reservation, it’s important to agree with all the policies outlined above.