When Will My Deposit be Refunded?

If you rent a car in Dubai with Moosa Rent A Car then you need to pay it deposit upfront. Whether you are a resident or a tourist, it plays an important role in smooth and reliable driving experience. But the question arises in every renter’s mind when will I get my deposit back? Here is a complete guide that gives you the clarity of your question exactly. 

Standard Refund Time

When the customer returns the vehicle, our company refunds his security deposit within 15 to 30 days. Moreover, in this period Moosa Rent A Car ensures there are no issues like traffic fines or damages. One of the best things about us is our refund policy is transparent and offers you reliability.

Why Does it Take so Long

The delay in refund normally occurs due to a few main reasons:

Pending Traffic Fines

As everyone knows, in Dubai traffic fines normally take up to 2 weeks to appear in the system. Therefore, our company waits and ensures that there is no violation linked to your rental. 

Credit Card Processing

If you rent a car in Dubai with Moosa Rent A Car and pay a deposit via credit card it may be a reason for a late refund. Moreover, the process of refunding normally takes 7 business days that depending on your bank. 

Vehicle Inspection

Our company conducts a complete check for damages which takes some days.

Fast Refund for Cash Payments

If any customer pays a deposit in cash he can enjoy the comfort of a refund in just 7 to 10 days. Moreover, it is vital to request a receipt for your cash deposit to avoid any hassle.

Refunds After Deduction

Whether you are a resident or visitor, it is good to know that your deposit is deducted:

• If there is a minor damage to the rental car the repairing cost will be deducted from your security deposit.
• If any renter returns the car late to us then he needs to pay a fee.

What if your Refund is Delayed

If any renter does not receive his security deposit in a given time then he needs to contact our company. Moreover, for this, he needs to call or send an email to get assistance.

Pro Tip: it is good for you to inspect the car completely when returning it to speed up the refund process.